Silulumanzi Embraces Digital Innovation with New Mobile App
On April 15, 2025, Silulumanzi’s Commercial Manager, Abdul Khan, and Customer Care Area Manager for Mbombela City, Marck Maphori, joined host Musa Sikhosana on RISE fm in 60 Minutes to discuss the launch of the Silulumanzi Mobile App. The conversation highlighted how this digital tool is set to transform customer interactions with water services in the City of Mbombela.
The Silulumanzi Mobile App offers a suite of features designed to enhance user experience:
- Fault Reporting: Users can report service issues directly through the app, streamlining the maintenance request process.
- Real-Time Notifications: Customers receive instant updates on billing, debt management, disconnections, and other critical service information.
- Account Management: The app allows users to update personal details, submit necessary documents, and track the status of service applications.
- Billing and Payments: Customers can view their statements and make secure payments within the app, simplifying financial transactions.
During the interview, Khan and Maphori emphasized the app’s role in promoting efficient service delivery and customer empowerment. They encouraged all customers to adopt this digital platform to benefit from its convenience and accessibility.
The Silulumanzi Mobile App is available for download on both Android and iOS devices. For more information and to access the app, visit Silulumanzi’s official website.
To hear the full interview and gain deeper insights into the app’s features and benefits, listen to the embedded podcast below.
